Real Prime Pty Ltd respects your privacy and is committed to managing your personal information in a responsible way and in line with applicable privacy laws. This Privacy Policy explains how we collect, use, disclose and manage personal information relating to our clients, users of our website (www.realprime.com.au), and others who interact with us.

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What information we collect

We collect personal information that is reasonably necessary to provide legal and corporate advisory services, assist with property transactions, verify identity, meet regulatory requirements, and deliver our services.

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The types of personal information we may collect include:

• your name, date of birth, address, email address and phone number;

• your occupation or role;

• identity verification information (VOI), such as passport or driver licence details, Medicare number, and supporting documents like birth or marriage certificates; and

• payment details, including bank account or credit card information where required.

 

How we collect personal information

We collect personal information directly from you when you:

• complete a Client Authorisation Form (CAF) or other documentation;

• provide information or documents in person, by email or online;

• use our website or submit online forms; or

• contact us by phone, email or in writing.

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We may also obtain your personal information from third parties involved in your matter, including:

• your accountant, mortgage broker, real estate agent or other property professionals;

• financial institutions (yours or another party’s);

• other lawyers or conveyancers acting in the transaction;

• identity verification providers or data service providers;

• government bodies (such as land titles offices or revenue authorities); and

• Electronic Lodgement Network Operators (ELNOs), including PEXA.

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If you provide personal information about another person (for example, a spouse, employee or client), you must ensure you have their consent and that they are aware of this Privacy Policy.

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If you do not provide requested information, we may not be able to act on your instructions or complete your transaction.

 

How we use your information

We collect, hold, use and disclose personal information as needed to provide our services and operate our business. This includes:

• responding to enquiries and managing client relationships;

• delivering legal, conveyancing and advisory services;

• issuing invoices, statements and reminders;

• processing payments;

• meeting legal and regulatory obligations; and

• sending updates, insights or promotional material that may be relevant to you.

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By engaging with us, you consent to us using your information for these purposes. All marketing emails will include an unsubscribe option, and you can opt out at any time by contacting us.

 

Disclosure of personal information

We may share your personal information with parties involved in your matter or in operating our business, including:

• ELNOs such as PEXA. The PEXA Privacy Policy governs PEXA’s use of Personal Information and  is available at https://www.pexa.com.au/privacy-policy/

• land titles offices and revenue authorities;

• financial institutions involved in a transaction;

• other parties to a transaction (such as buyers, sellers and their representatives); and

• service providers such as IT providers, marketing providers and VOI services.

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If our business undergoes a transaction (such as a merger, sale or restructure), your information may be transferred to a new owner or investor as part of that process.

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We may also disclose your information where required or permitted by law, including in connection with legal proceedings or to protect our legal rights.

 

Overseas disclosures

Your personal information may be stored using cloud-based systems (including Microsoft platforms), which may involve storage or access outside Australia. Information may also be accessed through platforms such as PEXA by users located overseas.

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While we do not directly engage offshore service providers, some third parties (such as PEXA participants) may operate internationally. We cannot guarantee their compliance with Australian Privacy Principles (APPs), and we are not responsible for their handling of your information.

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By using our services, you acknowledge and consent to these overseas disclosures, including circumstances where APP 8.1 may not apply.

 

Cookies and website data

Our website uses cookies and similar technologies to improve your experience. These may collect technical data such as your IP address, browser type, pages visited and browsing behaviour.

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This information is generally anonymised unless you submit personal information through the website. You can adjust your browser settings to disable cookies, although some features of the site may not function properly.

 

Third-party websites and social media

Our website may include links to third-party websites or social media platforms. We do not control these external sites and are not responsible for their privacy practices.

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Any interaction you have with third-party platforms is governed by their own privacy policies.

 

Security of personal information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. This includes physical, technical and administrative safeguards, which we review regularly to maintain appropriate security standards.

 

Access and correction

We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date. Please let us know if your details change or if you believe any information we hold is incorrect.

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You may request access to your personal information at any time by contacting us. In limited circumstances, we may refuse access (for example, where required by law or where it would impact the privacy of others). If this occurs, we will explain why.

 

Contact us

If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal information, or if you would like to access or update your information, please contact us:

Email: info@realprime.com.au
Subject: Privacy

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We aim to:

• acknowledge your enquiry or complaint within 48 hours; and

• resolve it within 10 business days where possible.

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If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always apply to the information we hold about you.

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Where changes are significant, we will take reasonable steps to notify you. We also recommend reviewing this Policy periodically.